Expert assistance.

• The support you need, when you need it.
• Quick resolution and expedited escalation minimize the impact of technical issues.
• Dedicated Technical Account Manager ensures fast resolutions of any issues.

24/7 IT Support

Spriv’s committed support technicians come from extensive backgrounds in multiple IT industries enabling Spriv to dedicate staff experienced in your business. Spriv’s expert team of support professionals will quickly identify and resolve any issues. With ongoing training and attention to industry best practices, Spriv’s team will attend to your every need, providing adept and professional issue resolution.

Expedited Escalation for High-Severity Issues

Issues are prioritized by severity level with regular status updates provided to the client. For high severity issues, Spriv’s Support Team will follow an expedited escalation process, including immediate escalation to an engineer and notification of the Support Manager with updates every two hours until the issue is resolved.

Personalized Care

Spriv support technicians come from a wide range of industries which means while any technician can helep you, you will receive a dedicated Technical Account Manager as your primary contact who will assist you every step of the way, from set up and configuration to managing any escalated support issue..

Support Packages

Select one of two support packages that best meets your needs or go with our “pay as you go” option which will take care of issues per incident, as they arise.

Gold

Total access to technical support during standard business hours (8am-6pm Monday through Friday). Gold Support offers provides unlimited assistance for two company IT administrators.

Platinum

Technical support accessat any time, all the time, Platinum Support is available 24/7 and provides expedited issue escalation and an on-call Technical Account Manager.