We're here 24 hours a day
Documentation, self-serve FAQ and a searchable knowledge base around the clock, plus the 24/7 hotline on Business plans. Chat and email are answered Monday to Friday, 9–6 EST.
Need support?
Spriv's technical support specialists would love to assist you. Use the Contact Us page to submit your question.
Contact us →
PresalesPresales question?
No problem. Contact Spriv's presales team through the same Contact Us page they respond in under one business day.
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Self-serveCheck the FAQ
Someone may have asked already. Twenty-plus questions from real conversations cover cost, setup, phones, SMS and compliance.
Read the FAQ →
How our support desk works
Why is Adaptive MFA essential?
Forcing users to press "Allow" every time they log in trains them to click Allow even when a hacker tries to log in repetition poisoning. With Spriv's patented technology, users only see the Allow/Deny push notification when the login contains abnormal information (new location, unfamiliar computer, mismatch between phone and location, etc.).
My question isn't in the FAQ now what?
Use the Contact Us page to send us your question. Spriv's support team responds within 24 hours.
What's your technicians' background?
Spriv support technicians come from a wide range of IT industries networking, identity, banking, e-commerce. Any technician can help you, and you'll be assigned a dedicated Technical Account Manager as your primary contact.
How do you prioritise issues?
Every ticket is triaged by severity. High-severity issues are escalated to senior engineers immediately; lower-severity items are queued and worked in order.
What's Spriv's Knowledge Base?
A searchable repository of product information articles, step-by-step guides, and short training videos.